Skill Sectors / The Third Sector - Courses

1-2-1 Executive Coaching

Provided by ZigZig Limited

1-2-1 Coaching delivers real benefits and a significant return on your investment. ZigZig starts every coaching session with a clean sheet of paper and uses years of experience and skill to help develop leaders and managers to their full potential.

ACT 2012 End User Training

Provided by Corazon Training

This is a one day course designed to introduce the ACT! user to its basic functions.

Advanced Telesales

Provided by WS Training Ltd

The telephone is becoming more and more widely accepted as a sales tool, particularly when telecommunications are used as part of a mix of sales distribution channels. This means that to be successful, your telesales people have got to be better than those of your competitors’! This course will give your telesales staff an edge. They will come across as professional and business like, and their calls, whether inbound or outbound, will get results. Intended for all sales people in your business whose role is to promote your product or service via the telephone. The course will concentrate on building on existing skills, enabling the delegate to develop techniques for presenting your product/service in a way which will appeal to specific customer groups; knock out the competition; close the sale and lead to further new business opportunities.

Advice and Guidance NVQ Level 3

Provided by Catten College

This qualifiaction is appropriate for people who have responsibility for information, advice or guidance as part of their core work, and for those who may be involved in general signing posting within the sector. This qualifiaction supports the worked-based learning sector, Further Education for those involved in supporting people with careers and personal choices. It is also appropriate for those who may be giving advice in the Voluntary Sector, Health Sector and anyone in the advice giving sector.

Age assessment awareness and working with age-disputed young people

Provided by Refugee Council

Ensuring the wellbeing of refugee children and young people is at the heart of this course, which aims to give delegates the confidence and information they need to challenge assessments, and the tools to ensure that the correct processes are in place in their organisation. The course encourages delegates to discuss issues, using real-life case-examples. On completing the course, participants will have a practical understanding of: • The impact of cultural background on the age assessment process • The legislative and policy framework of Children’s Services and the UK Border Agency

An Introduction to Asylum Support

Provided by Refugee Council

This interactive course explores the routes of access to entitlements for asylum seekers in relation to key governmental and non-governmental structures, including an examination of the UKBA support system. Learning is related to participants’ day-to-day experiences. Demonstrating routes through this complex process for those new to the asylum field. Delegates who complete the course will gain a practical understanding of: • Routes of access to basic entitlements • The UK Border Agency Asylum Support system • The role of UK Border Agency Asylum Teams • Possible restrictions in the support process (Section 55 and Section 57) • The different asylum support options • The dispersal process • Support under current legislation • Possible implications of future changes in policy and procedure

An Introduction to child protection issues in working with children from abroad

Provided by Refugee Council

This course will provide an overview of child protection legislation, issues affecting children and families from abroad, and the identification and referral processes. Delegates will explore the range of issues affecting children who are in need of protection, looking at the interface with the asylum and immigration system. Participants will receive an overview of the relevant legislation, guidance and procedures involved in working with protection issues with refugee children, which will be related back to their day-to-day experiences, giving them a practical understanding of: • The current UK legislation and court processes in child protection • The roles of different agencies in the child protection system • Identification and referral systems • The impact of the asylum system on refugee families and separated children

An Introduction to working with unaccompanied children

Provided by Refugee Council

This course will contextualise young asylum-seekers within wider services for children, offering insights into their unique experiences and needs before exploring how best to respond to the difficulties they may be facing.

Appraisals Workshop

Provided by ABA Training Ltd

Our appraisals course is offered as a 3 hour ‘bite size’ module aimed at providing specific tuition regarding appraisals and how this can be developed and improved.

Arts and Crafts

Provided by Learning for Living and Work (Community Learning & Skills Development Courses)

This is a relaxed, informal, project based course which will enable you to try out a variety of skills and techniques and to create artwork both for your own pleasure and to improve your environment. Please note - These courses do not take place on an ad hoc basis, they must be requested and can be tailored to your specific group. Please contact us for further details.’