Training Providers / Key Training Ltd

Advanced Administration Apprenticeship

The Advanced Administration Apprenticeship expands the work previously done in the Administration Apprenticeship and looks at many of those key elements from a team and supervisory perspective, developing the central role you play in an effective and cohesive team structure

Apprenticeship in Administration

The Administration Apprenticeship offers broad entry into many office-based roles and careers. Good administration skills show that you could be a useful and resourceful member of an employer’s staff and form the backbone of what people from all industries and professions actually do every day.

Apprenticeship in Contact Centres

Call Handling (increasingly known as Contact Centre) has seen an explosion of growth in recent years and is now one of the UK’s leading service industries. It is not easy – you not only have to meet the expectations of customers but also the companies you represent, many of whom rely on you as an extension of their own sales and customer service teams. Once the Contact Centre Apprenticeship has been completed it is often a logical move to progress to the Advanced Apprenticeship.

Apprenticeship in Customer Service

Customer Service will become increasingly important over the next few years. In the same way that IT has totally reshaped the way business is done, Customer Service will help define which companies are successful and which are not. In a time where systems have become increasingly automated, it is important that businesses go out of their way to build professional and long-lasting working relationships with customers. This qualification gives you the skills and experience to do just that.

Apprenticeship in Distribution & Warehousing

Warehousing and logistics were the fore-runners of international trade centuries ago. Without the facility to store, access and distribute goods in a timely manner, trade routes would simply not exist. Distribution and Warehousing plays an important role in the UK’s economy and to have a solid grasp of its fundamental concepts stands you in very good stead. The Warehousing Apprenticeship helps you to cross-train and gain a wider experience of the role than perhaps you would normally get. Once the Warehousing Apprenticeship has been completed it is often a logical move to progress to the Advanced Apprenticeship.

Apprenticeship in Information Technology (iTQ)

IT is the single most important force that shapes how we do business and indeed, how we live our lives. In terms of equipping you for a role in almost any sort of business, by teaching you how to work effectively and efficiently with others, the iTQ is an essential building block in your career.

Apprenticeship in Management

Management is one of the most important yet least understood of all skills in business today. Despite the thousands of books on ‘what makes a good manager’, there is no simple answer. A good manager not only makes the right decisions based on being able to analyse the information available, but also instils confidence and breeds success in their team and co-workers.

Apprenticeship in Team Leading

Team Leading is a critical skill in almost all walks of professional life. To be truly effective, an organisation needs to ensure that not only are the right tasks carried out by the right people at the right time in the right way, but also that people pool their resources and support each other. The definition of team-work may seem obvious but it is surprising how often communication or motivational issues cloud the performance of even the best companies. The Team Leading Apprenticeship will make you aware of the critical issues involved in teams of all sizes, from modest beginnings to multi-national companies.

Key Training, Course Information

Key provide a wealth of courses to suit all levels of expertise and experience. As an integrated 'one-stop-shop', our solutions include: Apprenticeships & Advanced Apprenticeships Blended e-learning solutions Instructor led training – client specific and public schedule – ''anytime, anyplace, anywhere'' Training and Assessment leading to nationally recognised Vocational Qualifications (NVQs) Management and delivery of IT systems upgrades. More>