Training Providers / P-tek Development Solutions Limited
P-tek Development Solutions Limited
Chris Barnard heads up P-tek Development Solutions Ltd which he set up in 2003 with his business partner Lisa Gardiner. Our brief is to provide innovative, high impact, quality training solutions to enable organisations to develop the full potential of their people. P-tek now boasts a team of highly qualified learning & development specialists with a diverse range of knowledge and experience who are known for their motivational styles and enthusiasm.
The team at P-tek Development Solutions have well over 40 years experience in the training and development field, including 11 years call centre experience and a strong financial services background including banking and insurance.
P-tek and its team of training specialists are fortunate in that they can provide total training and development solutions tailor made for businesses in order to maximise staff performance. P-tek also believes in promoting its strong strategic alliances with companies such as WWP who, like P-tek has a prime directive to build long-term relationships with our clients by ensuring total customer satisfaction.
The basis of our training & development programs is to make the learning process interesting & fun by engaging our customer through the use of practical & innovative methodologies and also to improve productivity and provide a return on our customers investment.
- Main (View map)
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16 Kitchener Way
Shotley Gate
Ipswich
Suffolk
IP9 1RW
UNITED KINGDOM - Telephone
- 08448 011733
- Fax
- 0709 202 9439
- bookings@ptekdevelopment.com
- Website
- http://www.ptekdevelopment.com
Courses offered
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This highly interactive 1 day course provides an overview of various methods to assist you in monitoring and managing absenteeism. It focuses on finding effective ways to minimise loss through absence in your organisation, and offers both practical and informative solutions, to common absence issues. |
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Achieving Excellence in Customer Service This course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive one day course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. |
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ACT! 2009 – Advanced /Administrator Training This one day course is designed to increase delegates’ existing knowledge of ACT! |
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ACT! 2009 Standard Training Course This one day course is designed to introduce the ACT! user to its basic functions. |
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Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customers’ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity. |
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This one day course focuses on building on and developing delegates’ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Access. The course can be delivered either on a 1:1 or group basis. |
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This one day course focuses on equipping delegates with a comprehensive understanding of all functions of Microsoft Excel, and can be delivered either on a 1:1 or group basis. |
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This one day course focuses on building on and developing delegates’ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Word. The course can be delivered either on a 1:1 or group basis. |
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This highly interactive one day course is designed to examine the whole appraisal process from setting objectives and standards, delivering structured feedback through to the actual appraisal interview itself, and avoiding common pitfalls along the way. |
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Lack of confidence and low self-image often contribute to passive behaviour in working relationships. Assertive behaviour significantly enhances working relationships and improves people’s personal effectiveness. This course helps people understand why colleagues behave the way they do and learn assertive techniques that will enhance working relationships. |
