Courses / Courses tagged telephone

Advanced Telesales

Provided by WS Training Ltd

The telephone is becoming more and more widely accepted as a sales tool, particularly when telecommunications are used as part of a mix of sales distribution channels. This means that to be successful, your telesales people have got to be better than those of your competitors’! This course will give your telesales staff an edge. They will come across as professional and business like, and their calls, whether inbound or outbound, will get results. Intended for all sales people in your business whose role is to promote your product or service via the telephone. The course will concentrate on building on existing skills, enabling the delegate to develop techniques for presenting your product/service in a way which will appeal to specific customer groups; knock out the competition; close the sale and lead to further new business opportunities.

Credit Control by Telephone - Getting the payments and keeping the client

Provided by Oak Tree Management & Training

1 day course dealing with telephone collection, looking at techniques, questioning skills and gaining a positive outcome without alienating the client

Customer Focus On The Telephone

Provided by WWP Training Limited

Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment – and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is therefore essential for retaining and developing business.

Essential Telephone Techniques

Provided by Business Improvements

A One Day Workshop specifically designed for your company.

Inbound Telephone Selling Skills

Provided by WWP Training Limited

Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making.

Introduction to Telesales

Provided by WS Training Ltd

This course will equip delegates with the enthusiasm and expertise to achieve in competitive markets by in depth analysis of their own personal techniques and performances concentrating on the whole range of selling skills.

Maximising Opportunities over the Phone - 1 day

Provided by Harrington Morgan Ltd

1 day course for those who deal with customers over the telephone

Outbound Telephone Selling Skills ('cold-calling')

Provided by WWP Training Limited

The telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business.

Telephone Skills - Bitesize (Client Care Series )

Provided by Animus

This is often the first point of contact for a client and where first impressions are formed. The CD covers basic telephone skills, how to handle telephone shoppers and gives sound advice about how to handle busy periods.