Courses / Courses tagged service

Asking for money - Bitesize (Client Care Series)

Provided by Animus

Many staff working in practice find asking for money a real problem. This session shows how the fees your practice charge are made up and how reasonable your prices are in reality. The session provides some useful techniques and should help ensure that your staff collect the cash and never apologise for a bill again.

Bar Service NVQ Diploma Level 2

Provided by Great Yarmouth College

Bar Services NVQ Level 2

Provided by Great Yarmouth College

As an Apprentice you will develop your skills in the workplace and have access to an Assessor from the college who will assist you in gaining competence in Food and Drink/Bar Service. You will gain underpinning knowledge of your subject and develop your number and communication skills through relevant projects. This course will help develop the skills you will need to meet and great customers and portray a positive impression of you. You will learn to prepare and clean the bar area and be taught the service of alcoholic and soft drinks along with how to prepare a cellar and kegs. The course involves the instruction of how to clean drink dispense lines and how to receive and issue stock.

Call Centre Management

Provided by WS Training Ltd

Call centers now employ more people than the combined coal, motor and steel industries. Growth within the sector has exceeded 30% year on year. Providing a ‘customer focused’ delivery whilst managing the relationship between people, processes and technology is an increasing challenge. The need to optimize our call advisors and our awareness of technical issues is essential in order to develop an effective Customer Relationship Management Programme (CRMP).