Courses / Courses tagged customers

Admissions Discharges and Euthanasia- Bite Size (Client Care Series)

Provided by Animus

These areas have high potential for practices to upset good clients. This CD removes the stress and provides help and advice on sympathetically dealing with PTS situations.

Apprenticeship in Customer Service

Provided by Key Training Ltd

Customer Service will become increasingly important over the next few years. In the same way that IT has totally reshaped the way business is done, Customer Service will help define which companies are successful and which are not. In a time where systems have become increasingly automated, it is important that businesses go out of their way to build professional and long-lasting working relationships with customers. This qualification gives you the skills and experience to do just that.

Asking for money - Bitesize (Client Care Series)

Provided by Animus

Many staff working in practice find asking for money a real problem. This session shows how the fees your practice charge are made up and how reasonable your prices are in reality. The session provides some useful techniques and should help ensure that your staff collect the cash and never apologise for a bill again.

Complaint Handling and Difficult Clients - Bite Size (Client Care Series)

Provided by Animus

Handling client complaints and dealing effectively with difficult clients is never easy. This CD shows how to deal with complaints experienced specifically in veterinary practice.

Consulting Room Sales

Provided by Animus

Whilst vets and nurses primarily treat sick animals, they also have the opportunities to promote products and services in the consulting room. This can improve your clients' healthcare awareness. The CD shows how to educate, recommend and close sales professionally without pressure. There are sections on body language, creating the right environment, using visual aids if appropriate, providing value for money and using the database to target clients' needs.

Educational Displays and Product Merchandising

Provided by Animus

Educational displays are an excellent way to improve client's healthcare knowledge. This CD shows how to plan and produce effective displays that will both educate and create awareness of the products and services you offer. There are sections on body language, creating the right environment, using visual aids if appropriate, providing value for money and using the datdabase to target clients' needs.

Handling Aggression & Dealing with Abusive Behaviour

Provided by WS Training Ltd

One of the problems facing employees who deal with the public is having to deal with aggressive customers. Although abuse and violence are really quite rare they do occur, this course will provide delegates with tools and techniques to deal effectively with a variety of aggressive situations.

Introduction to Selling in Veterinary Practice

Provided by Animus

Promoting services and products and educating clients about pet healthcare are an essential part of every staff member's role in Veterinary Practice. This CD explains what clients are seeking from their veterinary practice team and demonstrates that appropriate selling is not only ethical but also essential for the well being of client's pets.

Maximising Opportunities over the Phone - 1 day

Provided by Harrington Morgan Ltd

1 day course for those who deal with customers over the telephone

Maximising Opportunities within the Business

Provided by Harrington Morgan Ltd

As a customer facing member of staff you need to have the confidence and ability to deal with all enquiries, complaints and questions in a professional and effective manner, ensuring that the call results in a satisfied customer. Maximising each and every opportunity from the customer call is an essential component of developing rapport and building long term relationships, resulting in increased sales which in turn develop the business.

Persuasive Selling

Provided by WS Training Ltd

To build on the core skills and to introduce more advanced sales concepts to analyse how behaviour impacts on the way customers buy and to establish ways of identifying these customer preferences, thereby converting them into selling opportunities.

Reception Desk Skills - Bite Size (Client Care Series)

Provided by Animus

The Reception Desk is the first interface for visiting clients. Your image can be enhanced or destroyed in seconds! This course tackles how to deliver a positive client experience and looks at key issues that may need to be resolved in order to achieve a first class service.

Teamwork to Make Client Care Happen - Bite Size (Client Care Series)

Provided by Animus

The materials on this CD highlight why client care sets the standards by which clients judge your practice; shows how to build good relationships, how to deliver a first class service and how to ensrue there are no mistakes.

Telephone Skills - Bitesize (Client Care Series )

Provided by Animus

This is often the first point of contact for a client and where first impressions are formed. The CD covers basic telephone skills, how to handle telephone shoppers and gives sound advice about how to handle busy periods.

The Importance of Client Care - Bite Size (Client Care Series)

Provided by Animus

The materials on this CD highlight why client care sets the standards by which clients judge your practice, shows how to build good relationships, how to deliver a first class service and how to ensure there are no mistakes.

Waiting Room Sales

Provided by Animus

The waiting room is one of the key areas where sales take place and staff have an excellent opportunity to make clients aware of the treatments, products and services available.