Courses / Courses tagged communication

	Achieving Excellence in Customer Care Provided by WWP Training Limited Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care.
	Administrative Skills Provided by WS Training Ltd This course will enable the delegates to feel more confident in dealing with the issues within their position, whether that is dealing with people, or the day to day demands that are now placed upon them.
	Advanced Communication Skills Provided by Barnard Training Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customers’ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity.
	Advanced Presentation Skills Provided by WS Training Ltd When making both internal and external presentations it is essential that you do so with authority and conviction, this course will ensure that you and your organisation emerge as credible.
	Body Language Provided by Barnard Training This one day course focuses on raising individual’s awareness of the messages we are giving and receiving ‘out of awareness’. Reminding us that communication goes on at every level, whether we speak or not and to ensure that we have total congruity when relating to others. Included in this is an appreciation of some likely interpretations of those messages using models such as Transaction Analysis.
	Business Writing Provided by Harrington Morgan Ltd Communicating information effectively with written correspondence is an essential skill in the current business climate. Delegates will learn to plan, prepare and write business correspondence in a clear, concise and professional manner avoiding common errors.
	Coaching Skills Provided by WWP Training Limited Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of your personnel.
	Communication and Pronunciation Skills Provided by Great Yarmouth College This is a course for Speakers of Other Languages. It is tailored to meet the needs of individual students. Content includes a variety of speech exercises for example using stress and intonation so that meaning is clearly understood, articulating the sounds of English in connected speech and improving clarity of vowel and consonant sounds.
	Communication and Report Writing in Health And Social Care Provided by Ashtree Management Services Ltd Any relationship comes about through good communication. In order to be effective, care workers must learn to be a good communicators by developing the necessary skills using both verbal and non-verbal communication. People communicate through:- <li>Speaking <li>Facial expression <li>Body language <li>Dress <li>Gestures
	Communication Skills Provided by Elite Training European Limited A 1 day course for those who want to communicate effectively.
	Communication Workshop Provided by ABA Training Ltd Whether or not you deal directly with the public or suppliers, or just with your own people, you will find this training an invaluable tool to project the right image.
	Confidence in the Workplace Provided by Community Learning Courses in Beccles and Lowestoft Area, This course enables you to gain further skills and confidence to respond effectively in a range of work situations.
	Confidently Run 'Me Ltd' Provided by NAC Coaching Ltd Learn how to become focused and successful through this coaching session on a one to one basis. Develop personal power. Learn the mindset of successful people and apply them to your own life.
	CONSCIOUS COMMUNICATION Provided by On Purpose Consulting Limited Rediscover your abilities and skills. Learn about your relational footprint, the impact you have on your environment and how your habits and assumptions influence your effectiveness.
	Customer Focus On The Telephone Provided by WWP Training Limited Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment – and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is therefore essential for retaining and developing business.
	Development in Further Management Practices Provided by WS Training Ltd Learn key skills in being a successful manager, including good communications and an understanding of what motivates a team and an understanding of various management styles.
	ECDL Part 1 (ECDL Essentials) Provided by Point 1 Learning (Lowestoft College) ECDL is a Europe-wide qualification that enables people to gain a basic qualification in computing and to help them with their current job, develop their IT skills and enhance their career prospects. ECDL will enable people to demonstrate their competence in computer skills. It covers the key concepts of computing and its major applications and their use in the workplace and society. This Level 1 modular programme includes: • IT Security for Users • Using the Computer and Managing Files / IT User Fundamentals • Web Browsing and Communication / Using the Internet & Email
	EFFECTIVE BUSINESS COMMUNICATION COURSE Provided by Distance Learning Centre The Effective Business Communication - Level 2 Course is designed for students who wish to gain an understanding of the principles and practice of Effective Business Communicating.
	Effective Communication Provided by WWP Training Limited Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.
	Effective Communication Skills Provided by Barnard Training Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customers’ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity.
	Effective Public Speaking Skills Provided by WS Training Ltd Speaking in public can be nerve racking, this course will provide you with the essential skills to speak with confidence and remain in control throughout.
	Effective Working Relationships Provided by Barnard Training This course focuses on understanding your role within the organisation and the importance of effective working relationships with peers and colleagues to achieve your goals and targets.
	Facilitation Skills Provided by WWP Training Limited Facilitators, whose job is to help manage the flow and process of information exchange, are more concerned with smoothing the way of the journey than its destination. This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art of facilitation is and how it differs from, and links to mentoring, coaching and managing teams and individuals. Importantly, you will also learn when adopting a facilitative approach is appropriate and when it is better to stand back from a situation and allow others to reach the goal alone.
	FdSc Network and Communication Technologies, Provided by University Campus Suffolk This is a part-time work-based course in which theory and practice associated with network and communications technologies are explored. The main focus of the syllabus is the physical and software set up of local and wider network architectures. The understanding of the wider environment in which technology is employed is an important aspect of the course, as is the encouraging of students to take responsibility for their own personal and professional development
	Felixstowe Communication, Media and Publishing Groups Provided by Felixstowe Informal Learning Opportunities Listed here are links to the various communication, media and publishing groups in the Felixstowe area
	Handling Aggression & Dealing with Abusive Behaviour Provided by WS Training Ltd One of the problems facing employees who deal with the public is having to deal with aggressive customers. Although abuse and violence are really quite rare they do occur, this course will provide delegates with tools and techniques to deal effectively with a variety of aggressive situations.
	Handling Customers Professionally Provided by WS Training Ltd When we encounter difficult people they often interfere with our enjoyment and effectiveness at work. It is often difficult to know how to confront and deal with the situation and if unsuccessful attempts to do so are made, the conflict leaves us feeling stressed and ineffective. This highly practical course will give you the confidence and skills to deal effectively with the difficult person, thus improving the quality of your working life.
	How To Be A More Effective PA Provided by WS Training Ltd The course introduces practical ways of developing communication, management, organisation and persuasion techniques.
	Improving Professional Skills Provided by Barnard Training This intensive 1 day course provides delegates with the opportunity to learn key professional skills. The course covers a number of core skills in bite size chunks, tailored to the delegates needs.
	Influencing People Provided by Barnard Training This course enables the delegate to act with greater precision and credibility when communicating with other people. It explores the effect communication styles and interpersonal skills have on the ability to persuade others, and will help the delegate develop powerful techniques to put across ideas in a dynamic winning way.
	Influencing Skills Provided by Harrington Morgan Ltd The skills of influencing others with whom you have no direct authority is a crucial one. This course will provide the skills to communicate to influence.
	Introduction to British Sign Language Provided by Lowestoft College This course is for beginners who wish to communicate with deaf people using British Sign language. The course covers basic conversational sign language.
	Introduction to Management Provided by WWP Training Limited As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people
	Introduction to Management Practices Provided by WS Training Ltd This course is designed for new managers to equip themselves with skills, knowledge and competencies required for today's performance managers.
	Introduction to NLP Provided by WWP Training Limited When it comes to human excellence, Neuro-Linguistic Programming (NLP) sets the foundation for persuasion and influence, quality life skills and practical business applications. Tapping into the language of the mind, NLP enables you to consistently achieve your specific and desired outcomes. An innovative technology, NLP organises information and perceptions in ways that bring about results once thought inconceivable. In essence, NLP is about empowering people and modelling human excellence through specific techniques that give insight into the detailed mechanics of how we structure activities. It is proven in the fields of therapy, sales, sports, education, health, business, management and self-help.
	IT Communication Provided by Great Yarmouth College An introduction to IT communication for people with visual impairment. This course is normally two hours per week with full one to one support. The course is free for those who are registered visually impaired and in receipt of benefits. Attendance is through negotiations and a recognised qualification, to suit the candidates abilities will be awarded on completion of the course.
	Key Training, Course Information Provided by Key Training Ltd Key provide a wealth of courses to suit all levels of expertise and experience. As an integrated 'one-stop-shop', our solutions include: Apprenticeships & Advanced Apprenticeships Blended e-learning solutions Instructor led training – client specific and public schedule – ''anytime, anyplace, anywhere'' Training and Assessment leading to nationally recognised Vocational Qualifications (NVQs) Management and delivery of IT systems upgrades. More>
	LemonVine bespoke training. Provided by LemonVine LemonVine provides a threefold package offering: Consultancy service where we complete a comprehensive staff skills audit and prepare a report detailing training needs. Bespoke training packages addressing staff needs. Training supported by online learning. LemonVine is a flexible business and can offer any part of this package independently. Consultancy services, training packages or coaching sessions can be purchased separately or in any combination.
	Management Essentials Provided by WWP Training Limited This Essential Management Skills programme is a five-module, eight-day management development programme which is delivered over a period of five months. Each of the modules in this programme are linked together and combined with coaching and peer support. The programme commences with a pre-programme skills assessment, then on day one you will meet with your fellow delegates and lead coach for an early breakfast briefing to set the context for the day ahead and for the forthcoming modules. Home assignments and conference calls with the lead coach help to cement learning and support you throughout the programme. The programme is rounded off with an evaluation and a one-to-one personal development session.
	Negotiation Skills Provided by Barnard Training This 1 day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied to the negotiation process.
	NOCN Developing Counselling and Listening Skills Provided by Leap at Lowestoft Library
	Non-Verbal Communication - 1 day Provided by Harrington Morgan Ltd To help delegates understand aspects of non-verbal communication and how important a role it plays with helping them to improve their own communication within the workplace in order that they are beter able to meet their responsibilities.
	Non-Verbal Communication - 2 days Provided by Harrington Morgan Ltd To introduce delegates to a wide range of non-verbal communication skills and to explore its importance in improving their communication within the workplace.
	Organisational Change Provided by Focus For Change (Training & Retirement) Ltd Programmes to meet business needs in an increasingly competitive global market where enhanced communications challange as well as benefit the working enviroment. Staff retention and efficiency are essential to maintain the higher level of quality-led customer service. Focus for Change approach is to identify needs and tailor the appropriate package to suit.In-house programmes available to suit clients availability.
	Personality Palette - managing personalities clashes Provided by Picasso HR Ltd If your job involves building and maintaining professional relationships, whether with your colleagues or customers, then this workshop will transform the way you build strong and lasting relationships forever. Simply reduce personality clashes by remembering and using just four colours. People we find challenging in business often have very different personality styles to our own. Learning more about your own blend of styles and about those that wind you up can rapidly boost rapport.
	Persuasive Selling Provided by WS Training Ltd To build on the core skills and to introduce more advanced sales concepts to analyse how behaviour impacts on the way customers buy and to establish ways of identifying these customer preferences, thereby converting them into selling opportunities.
	Presentation Skills Provided by WS Training Ltd To be able to make a relaxed, well run presentation which keeps the audiences attention is only possible through planning, preparation and rehearsal. Delegates will be taken through these skills in a lively and highly practical way. Each delegate will be asked to prepare and deliver a short presentation.
	Presenting with Impact Provided by WWP Training Limited The thought of presenting to an audience can be daunting, especially if you have little or no formal training. However, there is a tried and tested toolkit of skills that you can put into practice that will enable you to make impressive and persuasive presentations that are remembered long after they are over.
	Running Effective Meetings Provided by WS Training Ltd This is a one-day course designed to help delegates lead and control meetings.
	Sales for Non-Sales People Provided by Barnard Training Phrases such as “sales can't be taught" and "you're a either a natural born salesman or you're not” are myths. The word ‘sales’ tends to fill some people with dread, but the truth is that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson. This 1 day course focuses on enabling delegates to understand, practice and develop the understanding, skills and techniques they need to feel comfortable in their role and make more sales!
	Self Management Provided by Barnard Training Delegates will analyse how they are using their time and the methods they use when working towards achieving goals. They will determine what their objectives should be, what success looks like and what they need to put in place to achieve this. They will learn how to be more resilient to pressure and set backs, and how to use this learning with others who work with them.
	Senior Management Further Development Provided by WS Training Ltd Today’s Senior Managers must be conscious of a variety of techniques and best practices to ensure their continued effectiveness. This course will assist them to achieve results and contribute effectively to their organisation’s success. It is a practical, relevant and developmental course using examples of management theories and practices.
	Successful Negotiating Skills Provided by WWP Training Limited If you struggle to get what you want from people whose help you need, but over whom you have little direct authority, you may need to brush up your ‘win-win’ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is acceptable to both parties, creating a positive feeling all round.
	Supervision Provided by Ashtree Management Services Ltd Supervision provides an opportunity to communicate purpose, manage performance, appraise, support and develop staff. It is a means of ensuring that the needs of individual workers are met and that they are able to do their job to the best of their ability
	Teamwork to Make Client Care Happen - Bite Size (Client Care Series) Provided by Animus The materials on this CD highlight why client care sets the standards by which clients judge your practice; shows how to build good relationships, how to deliver a first class service and how to ensrue there are no mistakes.
	Techniques for Powerful Communication Provided by Picasso HR Ltd This workshop is designed to give people an understanding of the processes and complexities of communication, and develop their communication skills. It will cover body language, questioning techniques and listening skills. The workshop is practical and highly interactive.
	Train the Trainer Program Provided by Barnard Training Training isn’t just knowledge or experience; it’s also about how that knowledge is communicated to an audience. This 2 part program enables delegates to design, train, evaluate and follow up effective training programs. We focus on delivery skills (effective body language and voice projection) and also teach classic techniques about handling difficult trainees and controlling the group.
	Transactional Analysis Provided by Harrington Morgan Ltd Transactional Analysis is a useful and effective model for managing, developing and helping people in business and life generally. It is a social psychology and is a method to improve communication. TA is also a model for increasing self-awareness and advancing self-development.
	Writing Effective Letters & Emails Provided by WWP Training Limited In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.