Courses / CUSTOMER SERVICE EXCELLENCE COURSE
CUSTOMER SERVICE EXCELLENCE COURSE
- Provider
- Distance Learning Centre
- Summary
- The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence.
About the Course
- Target
- For people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence,
- Entry requirements
- There are no particular entry requirements.
- Outcome
- On successful completion of the course you will receive a recognised level 3 award (Comparable to working at A Level or NVQ Level 3).
- Qualifications
- Qualification: The award is gained from successfully completed coursework so there is no exam to complete.
On successful completion of this course, students will receive a Level 3 Customer Service Excellence Award.
This award has been independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) and is comparable to working at A Level or NVQ Level 3. - Content
- The Course Includes the Following 7 Units:-
- Unit One - What is Customer Service Excellence?
The following topics are covered: Why Plan for Excellence? Traditional Quality Systems and Modern Quality Systems.- Unit Two – Why is Service Excellence Important?
The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity.- Unit Three – What do Customers Want?
The following topics are covered: Identification of Needs, Revealed Requirements, Expected Requirements, Emotional Requirements, Finding Out What Customers Want and Market Research.- Unit Four – How to Plan Service Excellence
The following topics are covered: Where Do You Fit In? Understanding the Situation, Deciding on Standards, Benchmarking, Aims and Objectives and Making a Plan for Any Size of Quality Project.- Unit Five – How to Deliver Service Excellence
The following topics are covered: Project Plan with Quality Milestones, Quality Requirements and Objectives, Organisation and Responsibilities, Conventions and Standards, Controlling Change, Resources and Deliverables, Supplier Control and Quality Techniques.- Unit Six – How to Monitor Service Excellence
The following topics are covered: Quality Assurance, Corrective Action, Design Reviews, Quality Audits and Reviews, Testing and Reliability and Training for Service Excellence.- Unit Seven – How to Maintain Service Excellence
The following topics are covered: Quality Evaluation, Improving Skills and Improving Service
Objectives:
At the end of the course you will be able to:- Understand excellent service and why it is important
- Define service excellence
- Identify what customers want
- Devise a plan for service excellence
- Deliver a service excellence project
- Monitor and assess the effectiveness of the plan
- Maintain service excellence in your organisation
- Unit One - What is Customer Service Excellence?
- Cost
- Price: £250.00 VAT inclusive
- Enrolment
- Technical Support:
Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
- Website
- www.distance-learning-centre.co.uk
Availability
- Starts
- Students may register at any time.
- Duration
- The course will take approximately 80 hours of study to complete
- Timetable
- Students may register at any time and have a full year to complete their studies. The course will take approximately 80 hours of study to complete
- Provider
- Distance Learning Centre
Venues/Contact
Main
Swaledale
4 Coaley Lane
Newbottle, Houghton le Spring
Tyne & Wear
DH4 4SQ
UNITED KINGDOM
Telephone 0845 129 7238
Fax 0845 129 7239
Website http://www.distance-learning-centre.co.uk
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