Courses / EXECUTIVE OFFICE SKILLS COURSE
EXECUTIVE OFFICE SKILLS COURSE
- Provider
- Distance Learning Centre
- Summary
- The Executive Office Skills - Level 2 Course is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
About the Course
- Target
- Senior office staff
- Entry requirements
- There are no particular entry requirements.
- Outcome
- On successful completion of the course you will receive a recognised level 2 award (Comparable to working at GCSE or NVQ Level 2).
- Content
- The Course Includes the Following 5 Units:-
- Unit One – Customer Service
The following topics are covered: Face to face contact, Dealing with awkward customers, Where are you? Dealing with complaints, Complaints policy, Do’s and don’ts of complaint handling, Is the customer always right? Dangerous contact and Person to person contact.- Unit Two – Personnel Administration
The following topics are covered: The work cycle, Recruiting, Short listing, Checklist on interview, Contract of employment, Personnel files, Data protection, Job descriptions, Health and safety and Staff security.- Unit Three – Module Three – Project Management
The following topics are covered: Defining a project, Work structures, Choosing your team, Resourcing the information, Who does what and Gantt charts.- Unit Four – Communications
The following topics are covered: Body language, Appearances can be deceptive, Emphasis on words, Listening skills, Letter writing, Using the telephone and Getting the message.- Unit Five – Training Administration
The following topics are covered: The training cycle, Who benefits from training, Planning training, Training methods, Training environment, Equipment, Visual aids and Evaluation
Objectives:
This Course Will show you how to:- Introduce the benefits of good customer care
- Explore ways of handling complaints and difficult customers
- Demonstrate customer care in face to face and written forms of contact
- Raise awareness of good practice in personnel administration
- Explore the techniques of recruitment and interviewing
- Demonstrate the need for staff record keeping
- Explain data protection legislation
- Develop project management techniques
- Introduce team selection techniques
- Develop an understanding of body language
- Develop listening skills
- Demonstrate letter writing skills
- Practice good telephone communication skills
- Explain the training cycle
- Demonstrate training methods and techniques
- Unit One – Customer Service
- Cost
- Price: £250.00 VAT inclusive
- Enrolment
- Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
- Website
- www.distance-learning-centre.co.uk
Availability
- Starts
- Students may register at any time.
- Duration
- The course will take approximately 80 hours of study to complete
- Timetable
- Students may register at any time and have a full year to complete their studies. The course will take approximately 80 hours of study to complete
- Provider
- Distance Learning Centre
Venues/Contact
Main
Swaledale
4 Coaley Lane
Newbottle, Houghton le Spring
Tyne & Wear
DH4 4SQ
UNITED KINGDOM
Telephone 0845 129 7238
Fax 0845 129 7239
Website http://www.distance-learning-centre.co.uk
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