Courses / CUSTOMER RELATIONS COURSE
CUSTOMER RELATIONS COURSE
- Provider
- Distance Learning Centre
- Summary
- The Customer Relations - Level 2 Course is designed for people seeking to understand and apply good practice in promoting effective customer relations
About the Course
- Target
- The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone
- Entry requirements
- There are no particular entry requirements.
- Outcome
- On successful completion of the course you will receive a recognised level 2 award (Comparable to working at GCSE or NVQ Level 2).
- Qualifications
- The award is gained from successfully completed coursework so there is no exam to complete.
On successful completion of this course, students will receive a Level 2 Customer Relations Award. - Content
- The Course Includes the Following 3 Units:-
- Unit One - Customer Care
The following topics are covered: Why your firm needs customer care, Why you need to do something about it, Your plan of campaign, Customer care skills and Handling complaints.- Unit Two - Customer Care on the Telephone
The following topics are covered: Telephones – problems and opportunities, Communicating on the telephone, Telephone skills, Telephone Reception Skills, Dos and Don’ts on the telephone, Handling problems and objections, Controlling anger, Dealing with criticism and Handling complaints.- Unit Three - Reception Skills
The following topics are covered: The role of the receptionist, Being a ambassador, Receiving visitors & guests, Administration in reception, Security & safety and Telephone Skills
Objectives:
At the end of the course you will be able to:- Understand the need for customer care skills
- Identify strengths and weaknesses in your firms care approach
- Plan a caring approach
- Develop personal customer care skills – face to face
- Develop personal customer care skills – on the phone
- Understand how to deal effectively with anger, aggression and complaints
- Define the role of receptionist
- Describe good practice in receiving visitors and guests
- List the administrative function assigned to reception
- Understand the importance of security and personal safety
- Unit One - Customer Care
- Cost
- Price: £250.00 VAT inclusive
- Enrolment
- Once you have enrolled, you will have access to your own personal tutor by mail or email. You will receive full tutor support for a 12 month period.
- Website
- www.distance-learning-centre.co.uk
Availability
- Starts
- Students may register at any time.
- Duration
- The course will take approximately 80 hours of study to complete
- Timetable
- Students may register at any time and have a full year to complete their studies. The course will take approximately 80 hours of study to complete
- Provider
- Distance Learning Centre
Venues/Contact
Main
Swaledale
4 Coaley Lane
Newbottle, Houghton le Spring
Tyne & Wear
DH4 4SQ
UNITED KINGDOM
Telephone 0845 129 7238
Fax 0845 129 7239
Website http://www.distance-learning-centre.co.uk
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