Courses / Making an Impact – Corporate Telephone Skills

Making an Impact – Corporate Telephone Skills

Provider: Adapt Limited
Summary: The telephone is perhaps the most essential of business tools. Every member of your organisation will use a telephone. Whether it is the accounts department, sales office, secretarial or reception staff, everyone creates an impression with your customers.

This programme is vital for any member of staff who picks up a telephone.

Course logo

Target
Entry requirements
Outcome
Content: This highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The customer that receives good customer care will call again.

Course Content

 Importance of First Impressions

- What are the Customer's Needs?

 Why Communicate by Telephone

- Why does it matter?

 Skills of Communication

- Learn to Listen
- Questioning Techniques

 Making the Best of your Voice

- Prepare

 Getting the Information & Notes Correct First Time

- Practical Exercise

 Dealing with Complaints Effectively and Pleasing the Customer

- Building Better Relationships

 Future Action Plans for Self Development
Cost
Enrolment

Main (View map) Harman House
22 Dunlop Road
IPSWICH
Suffolk
IP2 0UG
UNITED KINGDOM

Telephone 0845 2303680

Fax 01473 414375

Email enquiries@adaptltd.co.uk

Website http://www.adaptltd.co.uk/working-you.htm

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