Courses / Advanced Communication Skills
Advanced Communication Skills
- Provider
- Barnard Training
- Summary
- Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customers’ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity.
About the Course
- Target
- This course is aimed at anyone with a good grasp of fundamental communication skills, who wish to develop these to an advanced level.
- Entry requirements
- n/a
- Outcome
- By the end of this course delegates will be able to;
• Understand the importance of successful communication
• Understand what constitutes effective communication
• Identify skills for effective influencing
• Dealing with difficult situations - Qualifications
- n/a
- Content
- The course can be tailored to meet your specific requirements and deal with any issues you may wish to address. To give you an idea of possible course content, we could cover the following areas for you...
- Effective Communication
- Key principles
- Barriers
- Call Analysis
- Advanced Communication Skills
- Listening & questioning
- Vocal techniques & body language
- Providing & conveying accurate information
- Building credibility
- Building rapport
- Using & identifying emotion
- The Art of Persuasion
- What motivates others
- Building trust
- Positive influencing language
- Dealing with difficult situations
- Understanding the issues
- Controlling the discussion
- Handling objections
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice. - Effective Communication
- Cost
- Please contact Barnard Training for details.
(Courses are subject to minimum numbers)
This course can also be delivered in-house. For more details, give us a call on 08448 011 733. - Enrolment
Availability
- Starts
- Please contact Barnard Training for further details
- Duration
- 1 day
- Provider
- Barnard Training
Venues/Contact
Barnard Training (View map)
9a Gamma Terrace
Masterlord Office Village
West Road, Ransomes Europark
Ipswich, Suffolk
IP3 9FF
England
Telephone 08448 011 733
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