Courses / Administrative Skills
Administrative Skills
- Provider
- WS Training Ltd
- Summary
- This course will enable the delegates to feel more confident in dealing with the issues within their position, whether that is dealing with people, or the day to day demands that are now placed upon them.
About the Course
- Target
- This course is aimed at those people who are new or inexperienced in an administrative role
- Entry requirements
- Contact the provider for details
- Outcome
- By the end of the session, delegates will have;
- Identified the administrative function with in their job role
- Identified their own area of personal development need
- Increased their confidence in writing business correspondence
- Developed their skills in planning and prioritising
- Identified what the internal/external customer expects
- Practised listening/questioning and communication skills
- Developed a personal action plan
- Identified the administrative function with in their job role
- Content
- The course content includes:
- Course Introduction
- Delegate Introduction
- Your Role
-Expectations, demands, constraints and opportunities, Administrative duties eg filing- Business Writing Skills
-Understanding the readers requirements
-The structure of an effective Letter/Report
-Preparing and producing effective business correspondence- Managing Priorities
-Planning and priority setting
-Time setting
-Time stealers
-Delegation
-Saying no- Telephone Skills
-Internal/External customer
-What does the customer need/expect?
-Receiving and making calls
-Dealing with problems – ownership- Effective Communication
-Principals of communication
-Influencing styles
-Listening and questioning skills- Develop a Personal Action Plan
- Course Introduction
- Cost
- Contact course provider for details
- Enrolment
- Students can book courses online (see website below)
- Bookings
- http://www.wstraining.co.uk
Availability
- Starts
- Contact course provider for details
- Duration
- One day
- Timetable
- Contact course provider for details
- Provider
- WS Training Ltd
Venues/Contact
Main (View map)
Manor Barn
Church Road
Great Barton
BURY ST EDMUNDS
IP31 2QR
UNITED KINGDOM
Telephone 01284 788005
Fax 01284 788470
Email info@wstraining.co.uk
Website http://www.wstraining.co.uk
Contact Richard Dean
3rd (View map)
IP City Centre
Bath Street
Ipswich
Suffolk
IP2 8SD
Telephone 01473 604260
Fax 01473 686149
Contact Richard Dean
2nd (View map)
Chauntry Mills (2nd Floor)
High Street
HAVERHILL
Suffolk
CB9 8AZ
Telephone 01440 702454
Fax 01440 706422
Contact Richard Dean
Courses
Syndicate
